Data Privacy Policy
Your privacy is important to us at Sparse Island Seek
Information We Collect
When you reach out for corporate floral arrangements or gift services, we collect details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a service tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Sparse Island Seek respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information with due seriousness and deploy suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our servers.
Limited Access
Only staff members who require the information to deliver services are granted access to customer data.
Although we implement robust security measures, no internet transmission method is entirely secure. We continually update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your data is used.
To exercise these rights, please reach out using the contact details at the bottom of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: approximately two years for improvement analysis
- Marketing preferences: until you opt out or roughly two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact site functionality. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy only covers Sparse Island Seek and our website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy notices of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we treat your information, please reach out to us.
Contact Us About Privacy
Sparse Island Seek Privacy Team
43 Bedford Street, Floral District, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to every privacy request within seven business days.